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Video Library - Customer Service

  • CS-001 Basics of Profitable Customer Service
    Designed to be used by both individuals for self-study and trainers in training sessions. Business success in the 21st century will be customer service driven. This new video training program will make you and your company more able to provide high quality customer service and return greater profits. Should be required viewing for everyone in the organization. (35 minutes)

  • CS-002 50 Ways to Keep Your Customers
    Numbered one to fifty, each skill in the video can be put to use immediately. They are practical, workable techniques that take the mystery out of how to give exceptional customer service. Regardless of your job title, position in an organization, or experience, your number one task will always be to attract, satisfy, and preserve customers. Terrific customer service is the ultimate goal! (60 minutes)

  • CS-003 Winning Customer Loyalty One
    Volume One: Winning Customer Loyalty... Eliminate Customer Turnoffs. Looks at what really alienates your customers. What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complainers. But a more fruitful use of such experiences is to learn what others do poorly so that we can provide the best in service to our customers. (20 minutes)

  • CS-004 Winning Customer Loyalty Two
    Volume Two: Winning Customer Loyalty... Exceed Customer Expectations. Shows you how to really exceed the expectations of your customers and gain their loyalty. It takes the ambiguity out of what it means to "give your customers more" when they really don't expect it. It shows you how to set yourself apart from your competitors. (22 minutes)

  • CS-005 Power of Customer Service
    Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer, co-worker, friend, or relation. Using the "three C's" of good customer service - Concern, Communication, and Competence. This video brings to life skills needed to enrich any customer service relationship. (45 minutes)

  • CS-006 Use the Telephone the Right Way
    Good common sense telephone techniques and old-fashioned courtesy - especially in today's digital age - often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill. (24 minutes)

  • Customer Service for Trucking (2 Videos)
    Create a customer-driven culture that helps boost the bottom line by addressing key customer service skills.
    • CS-0A7 Customer Service - Driver Video
      The driver video covers courtesy in dealing with customers, how to handle conflict, developing a customer-oriented attitude, and more. (22 minutes)
    • CS-0B7 Customer Service - Office Staff Video
      The office staff (supervisors, dispatchers, customer service representatives) video covers calming angry customers, developing customer profiles, and measuring customer satisfaction. (19 minutes)

To check-out a video, click here to access our online rental form or you can click here for a printable version that can be faxed or mailed in to our office.

Call us at 1-888-325-9310 or email us at info@mspropane.com
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